Staffbase incident
[App/Intranet] - Campaigns section in the Analytics tab loading incorrectly for US / EU systems
Staffbase experienced a major incident on March 25, 2025 affecting Web Application (Americas) [SLA] and Staffbase Support, lasting 15h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 04:52 PM UTC
Customers in the US system may be seeing a loading issue with the Campaign section of the Analytics tab. We will provide updates as soon as we have more information. We apologize for the interruption. In case you have any questions about this topic, please let us know at [email protected].
- investigating Mar 25, 2025, 05:21 PM UTC
This is also impacting the EU system, teams are investigating further We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- monitoring Mar 25, 2025, 07:19 PM UTC
Teams have identified the root cause and have taken steps to resolve the misconfiguration, we are monitoring the situation to ensure stability
- resolved Mar 26, 2025, 08:23 AM UTC
The issue has been resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!