Staffbase incident

[App/Intranet] [German System / US System] Delay of Scheduled Journey Posts

Minor Resolved View vendor source →

Staffbase experienced a minor incident on September 2, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 11:00 AM UTC
Resolved
Sep 02, 2025, 11:00 AM UTC
Duration
—
Detected by Pingoru
Sep 02, 2025, 11:00 AM UTC

Update timeline

  1. resolved Sep 12, 2025, 04:47 PM UTC

    Our teams have resolved an issue that caused a delay of scheduled journey posts between 9/2/2025 and 9/12/2025. We have implemented a fix that sent out the journey posts that were queued in this timeframe. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

  2. postmortem Oct 16, 2025, 03:21 PM UTC

    **Summary** Between September 2 and September 12, 2025, scheduled journey posts were not sent out as expected. The issue was identified and resolved on September 12, 2025. As part of the fix, queued journey posts during this timeframe were resend. However, there might have been cases were the posts could not have been resent. **What Happened** A system issue caused scheduled journey posts to be queued rather than being sent at their intended times. **Future Improvements** We are implementing additional safeguards to monitor the service that caused this behavior. These improvements will help ensure that journey posts continue to be delivered on time. We apologize for the inconvenience this has caused. If you have any additional feedback, please reach out to our support team at [[email protected]](mailto:[email protected]) .