[App/Intranet] [DE & US System] – Branding color for menu item titles not applied

Update timeline

1. investigating Sep 24, 2025, 01:01 PM UTC

   We have received reports that the branding color for menu item titles is currently not being applied. As a result, the text in the menu appears black instead of the configured color. This issue affects customers on both the DE and US systems. Our teams are investigating the behavior and will work to resolve it as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at [email protected].

2. monitoring Sep 24, 2025, 04:55 PM UTC

   We have implemented a fix, and the menu should now display the configured branding color as expected. We will continue to monitor the behavior to ensure that the visual appearance stays consistent across all systems. If you notice any further irregularities or have questions, feel free to contact our support at [email protected].

3. resolved Sep 25, 2025, 11:38 AM UTC

   The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

4. postmortem Oct 24, 2025, 02:48 PM UTC

   **Summary** On September 24, 2025, between 14:50 and 19:00 \(CEST\), customers across all regions experienced an issue where menu text colors appeared incorrectly in their branded environments. The issue has since been resolved and correct styling is now restored. **What Happened** A recent update introduced an error in how color settings were applied to menu text. As a result, the configured branding colors were temporarily replaced by incorrect default values. Once the cause was identified, the change was rolled back and the correct colors were restored. **Impact** Between 14:50 and 19:00 \(CEST\), menu items in customer apps and intranets displayed black or white text instead of the branding color configured by each organization. This affected both desktop and mobile apps and impacted the visual consistency of the platform. **Future Improvements** We will improve our internal testing and validation processes to ensure that branding settings are respected across all views before updates are released. Thank you for your understanding while we continue to improve the reliability and consistency of our platform. If you have any questions or concerns, please feel free to contact our support team at [[email protected]](mailto:[email protected]).