Squiz Outage History

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Squiz had 21 outages in the last 2 years totaling 121h 44m of downtime — averaging 0.9 incidents per month.

There were 21 Squiz outages since June 5, 2025 totaling 121h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.squiz.cloud

Minor March 12, 2026

Unable to access Advanced Forms in the Squiz DXP

Detected by Pingoru
Mar 12, 2026, 11:50 PM UTC
Resolved
Mar 13, 2026, 01:03 AM UTC
Duration
1h 13m
Affected: Squiz SaaS Hosted Instances
Timeline · 4 updates
  1. investigating Mar 12, 2026, 11:50 PM UTC

    Customers are currently experiencing issues with accessing Advanced Forms in the DXP via the Console. Users attempting to access the service are observing HTTP502 errors and/or login forms. The incident team is currently investigating the cause.

  2. identified Mar 13, 2026, 12:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2026, 12:42 AM UTC

    A fix has been implemented and we have started to observe recovery. We are monitoring the roll out of the recovery and will confirm that operations are returned to normal once the process has completed.

  4. resolved Mar 13, 2026, 01:03 AM UTC

    The incident has been resolved and Advanced Forms access should be restored for all customers.

Read the full incident report →

Notice December 5, 2025

Global Outage - Cloudflare

Detected by Pingoru
Dec 05, 2025, 09:17 AM UTC
Resolved
Dec 05, 2025, 09:36 AM UTC
Duration
18m
Affected: Squiz Cloud Hosted InstancesSquiz SaaS Hosted InstancesSquiz Funnelback Hosted Instances
Timeline · 3 updates
  1. monitoring Dec 05, 2025, 09:17 AM UTC

    We are currently experiencing degraded performance for all clients using Cloudflare-backed services

  2. monitoring Dec 05, 2025, 09:18 AM UTC

    Cloudflare has announced that they have implemented a fixed and we are seeing recovery on all our services.

  3. resolved Dec 05, 2025, 09:36 AM UTC

    Cloudflare has confirmed that the issue is resolved, and we are also declaring it resolved on our end. For further details, please refer back to this page.

Read the full incident report →

Major November 20, 2025

Funnelback ANZ DXP Incident Nov 21 2025

Detected by Pingoru
Nov 20, 2025, 10:35 PM UTC
Resolved
Nov 20, 2025, 11:22 PM UTC
Duration
47m
Affected: Squiz Funnelback Hosted Instances
Timeline · 3 updates
  1. investigating Nov 20, 2025, 10:35 PM UTC

    We are currently investigating an issue affecting authentication for the Funnelback Search Admin console on POD01 (Australia). Impact: This incident is currently affecting users attempting to access https://dxp-au-admin.funnelback.squiz.cloud/. Affected Roles: Users assigned the DXP Developer role. Extended Impact: This also affects users with higher-level privileges that include Developer permissions, specifically Site Admin roles and above. Users may experience errors or be unable to log in to the Funnelback console. Standard end-user search functionality on your public websites remains operational; this is limited to the Admin interface. We are actively investigating the root cause and will provide an update shortly.

  2. identified Nov 20, 2025, 11:03 PM UTC

    Following further investigation into the access issues on POD01 (Australia), we have confirmed that general logins and access to the Funnelback Admin console (https://dxp-au-admin.funnelback.squiz.cloud/) are operational for the majority of clients. Current Observations: Login Access: The inability to log in appears to be isolated to a specific subset of client environments. We are currently working directly with the affected accounts. Feature Availability: While most clients can successfully log in, users may experience intermittent issues with specific capabilities or features within the DXP Developer and Site Admin views while we complete our remediation.

  3. resolved Nov 20, 2025, 11:22 PM UTC

    We have completed our investigation into the reported access and permissions issues affecting the Funnelback Admin console on POD01 (Australia). Our engineering team has performed comprehensive checks on the authentication infrastructure. We have confirmed that Single Sign-On (SSO) services and DXP User Role assignments are functioning as intended. No platform-wide remediation was required. All users with the correct role assignments (DXP Developer, Site Admin, and above) can access the console as normal.

Read the full incident report →

Major November 18, 2025

Global CDN Outage

Detected by Pingoru
Nov 18, 2025, 12:13 PM UTC
Resolved
Nov 18, 2025, 07:50 PM UTC
Duration
7h 36m
Affected: Squiz Cloud Hosted InstancesSquiz SaaS Hosted InstancesSquiz Funnelback Hosted InstancesSquiz Edge
Timeline · 6 updates
  1. investigating Nov 18, 2025, 12:13 PM UTC

    We are currently investigating the issue.

  2. investigating Nov 18, 2025, 12:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 18, 2025, 02:27 PM UTC

    We are seeing recovery across many sites but we are seeing periodic issues still. We’re monitoring the situation and are in communication with Cloudflare.

  4. monitoring Nov 18, 2025, 02:47 PM UTC

    A fix has been implemented and we are now monitoring the results.

  5. monitoring Nov 18, 2025, 03:54 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 18, 2025, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 26, 2025

Support Ticketing and Phone Issues

Detected by Pingoru
Oct 26, 2025, 01:16 AM UTC
Resolved
Oct 27, 2025, 06:39 AM UTC
Duration
1d 5h
Timeline · 3 updates
  1. investigating Oct 26, 2025, 01:16 AM UTC

    We are experiencing issues with our customer support services. Support calls may not be getting through and customers may be having issues submitting support tickets through the MySquiz portal. For any urgent issues, please email [email protected].

  2. identified Oct 26, 2025, 11:39 PM UTC

    MySquiz can now be used, any issues please let us know at [email protected]. Phone system is still having issues and we are working to resolve it as soon as possible

  3. resolved Oct 27, 2025, 06:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AU DXP Component Issue

Detected by Pingoru
Oct 20, 2025, 05:20 AM UTC
Resolved
Oct 20, 2025, 06:12 AM UTC
Duration
51m
Affected: Squiz SaaS Hosted Instances
Timeline · 5 updates
  1. investigating Oct 20, 2025, 05:20 AM UTC

    Dear Valued Customers. We have come across an issue affecting the component services within DXP which is affecting the creation of new components using the DXP Command Line Interface. We are only noticing this in the APAC region. Our Engineers are working towards a fix to be applied as soon as possible.

  2. identified Oct 20, 2025, 05:33 AM UTC

    We have Identified the cause of this issue and are now looking into potential fixes to be applied to bring this service back into working order.

  3. identified Oct 20, 2025, 05:54 AM UTC

    Our Engineers are continuing to investigate a fix for these issues at hand to ensure that it will cover the whole issue and not lead to side affects.

  4. identified Oct 20, 2025, 06:12 AM UTC

    Our Engineers have now considered this issue now resolved. However we will remain vigilant incase of any further issues. If you believe something is still not right related to this incident then feel free to contact us on My.Squiz.Net

  5. resolved Oct 20, 2025, 06:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 17, 2025

UK Datacentre Degradation

Detected by Pingoru
Oct 17, 2025, 08:49 AM UTC
Resolved
Oct 17, 2025, 09:02 AM UTC
Duration
12m
Affected: Squiz Cloud Hosted Instances
Timeline · 4 updates
  1. investigating Oct 17, 2025, 08:49 AM UTC

    We are currently investigating an issue with our Squiz Cloud UK DC.

  2. identified Oct 17, 2025, 08:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2025, 08:54 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Oct 17, 2025, 09:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 15, 2025

Funnelback UK Service Degradation

Detected by Pingoru
Oct 15, 2025, 03:38 PM UTC
Resolved
Oct 15, 2025, 03:54 PM UTC
Duration
15m
Affected: Squiz SaaS Hosted Instances
Timeline · 3 updates
  1. investigating Oct 15, 2025, 03:38 PM UTC

    We are currently investigating an issue affecting Funnelback services for some customers in our UK datacenter

  2. monitoring Oct 15, 2025, 03:46 PM UTC

    We have identified the source of the issue and have implemented a fix and are currently monitoring the situation

  3. resolved Oct 15, 2025, 03:54 PM UTC

    This incident has been resolved

Read the full incident report →

Major September 10, 2025

ANZ Datacenter Degredation Following Planned Maintenance

Detected by Pingoru
Sep 10, 2025, 04:25 PM UTC
Resolved
Sep 10, 2025, 07:35 PM UTC
Duration
3h 9m
Affected: Squiz Cloud Hosted Instances
Timeline · 5 updates
  1. investigating Sep 10, 2025, 04:25 PM UTC

    We are currently investigating an issue which is causing degraded performance in our ANZ Squiz Cloud Datacenter, affected systems may be experiencing slow load times or intermittent outages. Squiz teams are looking into this now and we will provide updates as they are available.

  2. investigating Sep 10, 2025, 04:51 PM UTC

    Squiz teams are continuing to investigate this issue, we will provide more information as it becomes available

  3. identified Sep 10, 2025, 05:25 PM UTC

    The issue has been identified and mitigation steps are taking place to resolve the matter

  4. monitoring Sep 10, 2025, 05:55 PM UTC

    A fix has been implemented and we are monitoring the affected datacenter to ensure the issue remains resolved

  5. resolved Sep 10, 2025, 07:35 PM UTC

    This incident is resolved.

Read the full incident report →

Minor August 7, 2025

Funnelback Legacy environment server degradation

Detected by Pingoru
Aug 07, 2025, 08:15 PM UTC
Resolved
Aug 07, 2025, 09:00 PM UTC
Duration
44m
Affected: Squiz Funnelback Hosted Instances
Timeline · 4 updates
  1. investigating Aug 07, 2025, 08:15 PM UTC

    We are currently investigating server issues on the Funnelback legacy environment.

  2. identified Aug 07, 2025, 08:37 PM UTC

    We have identified source of the degradation and are taking steps to resolve

  3. monitoring Aug 07, 2025, 08:58 PM UTC

    We have taken steps to resolve the issue causing the degradation. All server processes have returned to normal. We are continuing to monitor.

  4. resolved Aug 07, 2025, 09:00 PM UTC

    We have taken steps to resolve the issue causing the degradation. All server processes have returned to normal.

Read the full incident report →

Minor July 22, 2025

Funnelback DXP timeouts.

Detected by Pingoru
Jul 22, 2025, 11:24 PM UTC
Resolved
Jul 23, 2025, 12:27 AM UTC
Duration
1h 2m
Affected: Squiz SaaS Hosted InstancesSquiz Funnelback Hosted Instances
Timeline · 4 updates
  1. investigating Jul 22, 2025, 11:24 PM UTC

    We are currently Investigating a section of our DXP clients who are experiencing timeouts when Funnelback is used. We will post more updates as the investigation progresses.

  2. monitoring Jul 22, 2025, 11:36 PM UTC

    We have made some changes to the configuration of the hosting environment in order to try and get more robust performance out of the hosted Funnelback Instances. We will continue monitoring to see if any further changes are required.

  3. monitoring Jul 23, 2025, 12:01 AM UTC

    We are continuing to see positive performance for the affected instances in this issue. Our team are continuing to Monitor for issues and any improvements to be made.

  4. resolved Jul 23, 2025, 12:27 AM UTC

    We can confirm that the performance of search instances are now stable and we are considering this incident now closed. If you have any lingering issues or have concerns then please feel free to get in touch via My.Squiz.Net

Read the full incident report →

Minor July 22, 2025

Newbury Datacentre Offline

Detected by Pingoru
Jul 22, 2025, 12:34 AM UTC
Resolved
Jul 22, 2025, 01:34 AM UTC
Duration
59m
Affected: Squiz Cloud Hosted InstancesSquiz Edge
Timeline · 4 updates
  1. investigating Jul 22, 2025, 12:34 AM UTC

    We have noticed that the Newbury Datacentre in the UK is currently offline. This may affect Disaster recovery and development instances in the UK region as other parts of our infrastructure will take on the load. We are currently investigating the cause of the error and will post more updates as this progresses.

  2. investigating Jul 22, 2025, 12:43 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 22, 2025, 01:15 AM UTC

    We are working with our Network provider to work on the issue at hand. More updates to be posted once we have any more information to share.

  4. resolved Jul 22, 2025, 01:34 AM UTC

    We can now confirm that performance of the Data Center is now back to a running state. If you believe you have any issues lingering that are related then feel free to get in contact via My.Squiz.Net.

Read the full incident report →

Major July 21, 2025

Squiz Connect Performance Issues

Detected by Pingoru
Jul 21, 2025, 09:52 AM UTC
Resolved
Jul 21, 2025, 10:21 AM UTC
Duration
29m
Affected: Squiz SaaS Hosted Instances
Timeline · 2 updates
  1. investigating Jul 21, 2025, 09:52 AM UTC

    We are currently experiencing issues with connect functionality and are experiencing delays in processing and starting executions. Please bear with us while we investigate the issue.

  2. resolved Jul 21, 2025, 10:21 AM UTC

    We are no longer seeing issues with Connect, and performance has returned to the usual level. Please get in touch via My.Squiz.Net to let us know if you have any issues you believe are related. We will also provide a post mortem for this incident in the next few days.

Read the full incident report →