Squarespace incident

PayPal Issues

Major Resolved View vendor source →

Squarespace experienced a major incident on October 16, 2025 affecting Commerce and Accounts & Billing, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 04:20 PM UTC
Resolved
Oct 16, 2025, 05:04 PM UTC
Duration
43m
Detected by Pingoru
Oct 16, 2025, 04:20 PM UTC

Affected components

CommerceAccounts & Billing

Update timeline

  1. identified Oct 16, 2025, 04:20 PM UTC

    Customers may experience issues with PayPal on the checkout page when purchasing Squarespace subscriptions, placing orders on Squarespace sites, and booking appointments on Acuity.

  2. monitoring Oct 16, 2025, 04:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 16, 2025, 05:04 PM UTC

    This incident has been resolved.