Squarespace incident

3D Secure purchase attempts for subscriptions are failing

Major Resolved View vendor source →

Squarespace experienced a major incident on December 8, 2025 affecting Accounts & Billing, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2025, 05:02 PM UTC
Resolved
Dec 08, 2025, 06:23 PM UTC
Duration
1h 20m
Detected by Pingoru
Dec 08, 2025, 05:02 PM UTC

Affected components

Accounts & Billing

Update timeline

  1. investigating Dec 08, 2025, 05:02 PM UTC

    We're investigating an issue related to third-party services and 3D Secure payments.

  2. investigating Dec 08, 2025, 05:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 08, 2025, 05:45 PM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 08, 2025, 06:16 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 08, 2025, 06:23 PM UTC

    This incident has been resolved.