Squarespace incident

Related products not loading on product detail pages

Minor Resolved View vendor source →

Squarespace experienced a minor incident on December 9, 2025 affecting Commerce, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 04:01 AM UTC
Resolved
Dec 09, 2025, 05:32 AM UTC
Duration
1h 30m
Detected by Pingoru
Dec 09, 2025, 04:01 AM UTC

Affected components

Commerce

Update timeline

  1. investigating Dec 09, 2025, 04:01 AM UTC

    We are currently investigating reports of related products not loading on product detail pages.

  2. investigating Dec 09, 2025, 04:22 AM UTC

    We are currently investigating reports of related products not loading on product detail pages.

  3. identified Dec 09, 2025, 04:35 AM UTC

    We've identified the cause and the team is working on a resolution.

  4. identified Dec 09, 2025, 04:58 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Dec 09, 2025, 05:20 AM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Dec 09, 2025, 05:32 AM UTC

    This incident has been resolved.