Squarespace experienced a minor incident on January 24, 2026 affecting Email Campaigns and Accounts & Billing, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2026, 05:10 PM UTC
We're investigating issues with login verification emails and password reset emails being delayed.
- investigating Jan 24, 2026, 05:37 PM UTC
We are continuing to investigate the issue.
- investigating Jan 24, 2026, 05:53 PM UTC
We are continuing to investigate this issue.
- investigating Jan 24, 2026, 06:13 PM UTC
We are continuing to investigate this issue.
- identified Jan 24, 2026, 06:27 PM UTC
The issue has been identified and is external to Squarespace. We are actively monitoring the situation and will provide updates as more information becomes available. **Email Campaigns are also experiencing a delay in deliverability.
- identified Jan 24, 2026, 07:01 PM UTC
This is affecting the deliverability of all emails being delayed. We are still monitoring the situation.
- identified Jan 24, 2026, 07:17 PM UTC
We are still monitoring the situation. -Log in verification emails are being delayed -Email Campaigns are being delayed -System related emails are being delayed
- monitoring Jan 24, 2026, 07:52 PM UTC
We are still monitoring the situation.
- resolved Jan 24, 2026, 08:34 PM UTC
This incident has been resolved.