Square experienced a minor incident on September 16, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 16, 2026, 06:58 PM UTC
Status: Investigating We are experiencing a disruption with Kitchen Display System (KDS). Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption. Affected components Kitchen Display System (KDS) (Degraded performance)
- monitoring Sep 16, 2026, 07:26 PM UTC
Status: Monitoring We have released a fix for Kitchen Display System (KDS) and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your understanding as we worked through this issue. Affected components Kitchen Display System (KDS) (Degraded performance)
- resolved Sep 16, 2026, 07:32 PM UTC
Status: Resolved The issue affecting Kitchen Display System (KDS) is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. Affected components Kitchen Display System (KDS) (Operational)