Springbook incident

Billing files not being moved automatically from Springbrook Cloud/Cirrus to Xpress Bill Pay

Minor Resolved View vendor source →

Springbook experienced a minor incident on November 6, 2025 affecting Cirrus and Springbrook Enterprise Cloud, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 05:38 PM UTC
Resolved
Nov 06, 2025, 09:59 PM UTC
Duration
4h 21m
Detected by Pingoru
Nov 06, 2025, 05:38 PM UTC

Affected components

CirrusSpringbrook Enterprise Cloud

Update timeline

  1. identified Nov 06, 2025, 05:38 PM UTC

    We are seeing issues with billing files moving from Springbrook Cloud/Cirrus to Xpress Bill Pay. The cause has been identified and a fix is being developed. Files are able to be transferred to Xpress Bill Pay manually.

  2. monitoring Nov 06, 2025, 06:16 PM UTC

    A fix has been put in place. We will be monitoring to confirm there are success uploads.

  3. monitoring Nov 06, 2025, 06:19 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 06, 2025, 09:59 PM UTC

    It's confirmed as working.