Springbook incident

Cloudflare Outage

Critical Resolved View vendor source →

Springbook experienced a critical incident on December 5, 2025 affecting API and CivicPay Online Payment Processing and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:10 AM UTC
Resolved
Dec 05, 2025, 09:24 AM UTC
Duration
14m
Detected by Pingoru
Dec 05, 2025, 09:10 AM UTC

Affected components

APICivicPay Online Payment ProcessingCirrusPUBLIQ Plus CAMAApplicant TrackingSpringbrook Enterprise CloudBusiness LicensingBusiness TaxTableauContact Management

Update timeline

  1. investigating Dec 05, 2025, 09:10 AM UTC

    The availability of Springbrook and PUBLIQ services are currently being impacted by a Cloudflare outage. We are monitoring the situation as Cloudflare investigates the issue.

  2. monitoring Dec 05, 2025, 09:18 AM UTC

    Cloudflare has implemented a fix and services have become available again. We will continue to monitor the incident.

  3. resolved Dec 05, 2025, 09:24 AM UTC

    Cloudflare has indicated the incident has been resolved.