Springbook experienced a notice incident on January 7, 2026 affecting CivicPay Online Payment Processing and CivicPay Online Recurring and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
CivicPay Online Payment ProcessingCivicPay Online RecurringCivicPay Backend ProcessingCivicPay Online APICivicPay Administration
Update timeline
- monitoring Jan 07, 2026, 01:55 PM UTC
A fix has been implemented and we're monitoring the status
- resolved Jan 07, 2026, 02:33 PM UTC
Issue resolved - No further errors have occurred.