SpotMe experienced a notice incident on January 9, 2026 affecting Backstage, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Backstage
Update timeline
- identified Jan 09, 2026, 08:26 PM UTC
We are currently experiencing issues with our Backstage Chat Support. Users may encounter slowness and errors while using this feature. The issue has been identified as originating from our third-party provider. In the meantime, you can contact Support via email at [email protected]. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
- resolved Jan 09, 2026, 08:58 PM UTC
The issues with our Backstage Chat Support have been resolved, and the service is now back to normal. Thank you for your patience.