SpotMe Outage History

SpotMe is up right now

SpotMe had 5 outages in the last 2 years totaling 99h 26m of downtime — averaging 0.2 incidents per month.

There were 5 SpotMe outages since August 21, 2024 totaling 99h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.spotme.com

Notice January 9, 2026

Backstage Chat Support issue

Detected by Pingoru
Jan 09, 2026, 08:26 PM UTC
Resolved
Jan 09, 2026, 08:58 PM UTC
Duration
32m
Affected: Backstage
Timeline · 2 updates
  1. identified Jan 09, 2026, 08:26 PM UTC

    We are currently experiencing issues with our Backstage Chat Support. Users may encounter slowness and errors while using this feature. The issue has been identified as originating from our third-party provider. In the meantime, you can contact Support via email at [email protected]. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

  2. resolved Jan 09, 2026, 08:58 PM UTC

    The issues with our Backstage Chat Support have been resolved, and the service is now back to normal. Thank you for your patience.

Read the full incident report →

Minor October 29, 2025

Video Breakouts unavailable

Detected by Pingoru
Oct 29, 2025, 05:29 PM UTC
Resolved
Oct 29, 2025, 07:39 PM UTC
Duration
2h 9m
Affected: Android appiOS appWeb appBackstage
Timeline · 3 updates
  1. identified Oct 29, 2025, 05:29 PM UTC

    We have identified an issue causing Video Breakouts to be unavailable, related to a third-party service dependency. We will provide updates as more information becomes available.

  2. identified Oct 29, 2025, 05:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 29, 2025, 07:39 PM UTC

    Video Breakouts have been restored. We will continue to monitor the service. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor April 16, 2025

Android App – Business card scanning feature issue

Detected by Pingoru
Apr 16, 2025, 11:35 AM UTC
Resolved
Apr 17, 2025, 08:46 AM UTC
Duration
21h 10m
Affected: Android app
Timeline · 3 updates
  1. identified Apr 16, 2025, 11:35 AM UTC

    We have identified an issue affecting the Business Card QR code scanning feature on all Android apps running version 2.32.0 and above. This issue may cause the app to crash when using the feature and a fix is currently being rolled out through an app update. We recommend updating to the latest version as soon as it becomes available.

  2. monitoring Apr 16, 2025, 02:18 PM UTC

    A fix has been deployed to address the issue affecting the Business Card QR code scanning feature on Android apps version 2.32.0 and above. This issue was causing crashes when using the feature. The updated version (2.34.1) is now rolling out. We recommend users update to version 2.34.1 as soon as it becomes available in their app store.

  3. resolved Apr 17, 2025, 08:46 AM UTC

    The issue affecting the Business Card QR code scanning feature on Android (v2.32.0+) has been resolved in version 2.34.1. We recommend updating to the latest version.

Read the full incident report →

Minor March 21, 2025

Android Issue – Ongoing WebView Issue

Detected by Pingoru
Mar 21, 2025, 03:57 PM UTC
Resolved
Mar 24, 2025, 04:08 PM UTC
Duration
3d
Affected: Android app
Timeline · 2 updates
  1. identified Mar 21, 2025, 03:57 PM UTC

    We’re currently experiencing an issue on Android devices caused by a recent update to Android System WebView rolled out by Google. This update may cause certain pages in the Android mobile app to stop loading, which in turn may affect the overall functionality. The app might appear unresponsive, even though it doesn’t crash or show an error. Restarting the app may temporarily help, but the issue can return when accessing specific content or locations within the app. We're working closely with Google, which has acknowledged the issue and is investigating it with the highest priority (P1). We’ll keep you informed and share updates as soon as a permanent fix has been released. If your Android app is affected by this issue, we recommend directing users to use the SpotMe WebApp on their mobile phone browser instead of the native app. Thank you for your patience and understanding.

  2. resolved Mar 24, 2025, 04:08 PM UTC

    Google provided us with a workaround for the issue, which required code changes to the SpotMe Android container. These modifications were implemented over the weekend, and the resulting build has successfully passed a full QA cycle confirming the issue has been resolved. All containers are currently being built and rolled out. If you still encounter any issues or require an express update of your container, please reach out to our support team.

Read the full incident report →

Major August 21, 2024

EU workspaces not available

Detected by Pingoru
Aug 21, 2024, 05:55 AM UTC
Resolved
Aug 21, 2024, 09:17 AM UTC
Duration
3h 22m
Affected: Android appEU (Germany)iOS appWeb appBackstage
Timeline · 4 updates
  1. investigating Aug 21, 2024, 05:55 AM UTC

    EU workspaces are currently unavailable on Backstage and mobile and web apps for participant users. Our team is actively investigating the issue. Thank you for your patience.

  2. identified Aug 21, 2024, 06:16 AM UTC

    We have identified the cause of the issue with EU workspaces. Our team is now working on a full fix. Thank you for your patience.

  3. monitoring Aug 21, 2024, 06:32 AM UTC

    A defective storage node in the infrastructure was identified and replaced. We remain available for any further assistance. Thank you for your patience.

  4. resolved Aug 21, 2024, 09:17 AM UTC

    This issue has been resolved.

Read the full incident report →