Spot AI Outage History
Spot AI is up right nowPingoru has recorded 25 incidents for Spot AI: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 11 of 744 (1%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 557 (0%) |
Incidents, newest first
Critical June 30, 2026 Dashboard fails to load 50m Spot Platform, Video recording
Started Jun 30, 2026, 05:12 AM UTC· resolved Jun 30, 2026, 06:03 AM UTC
- investigating Jun 30, 2026, 05:12 AM UTC
We are currently investigating this issue.
- identified Jun 30, 2026, 05:47 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 30, 2026, 05:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 06:03 AM UTC
This incident has been resolved.
Critical May 28, 2026 Dashboard is slow to load or fails to load 10h 51m Spot Platform, Video recording
Started May 28, 2026, 06:37 PM UTC· resolved May 29, 2026, 05:29 AM UTC
- identified May 28, 2026, 06:37 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 28, 2026, 06:42 PM UTC
We're continuing to investigate the issue. During this time video recording is not affected.
- monitoring May 28, 2026, 06:50 PM UTC
Issue is fixed and we're monitoring the platform for recovery.
- resolved May 29, 2026, 05:29 AM UTC
This incident has been resolved.
Critical March 24, 2026 Spot AI dashboard unavailable 1h 23m Spot Platform
Started Mar 24, 2026, 07:29 PM UTC· resolved Mar 24, 2026, 08:53 PM UTC
- investigating Mar 24, 2026, 07:29 PM UTC
We are investigating the issue and will provide an update shortly.
- monitoring Mar 24, 2026, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 08:53 PM UTC
This incident has been resolved.
Minor January 28, 2026 Dashboard loading slowness 21h 23m Spot Platform
Started Jan 28, 2026, 08:37 PM UTC· resolved Jan 29, 2026, 06:00 PM UTC
- identified Jan 28, 2026, 08:37 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 29, 2026, 06:00 PM UTC
This incident has been resolved.
Critical October 20, 2025 Intermittent issues accessing Spot AI dashboard features for some users 7h 27m Spot Platform
Started Oct 20, 2025, 06:13 PM UTC· resolved Oct 21, 2025, 01:40 AM UTC
- identified Oct 20, 2025, 06:13 PM UTC
We have identified the problem to be related to downstream service providers resulting from the AWS outage reported today. We are working to restore full functionality as soon as possible
- identified Oct 20, 2025, 08:43 PM UTC
We are continuing to work with our service providers to restore full functionality on our dashboard. We are still experiencing frequent access issues with the dashboard.
- resolved Oct 21, 2025, 01:40 AM UTC
All lingering effects of the outage should now be resolved. Please reach out to us if you continue to experience issues with the system
Major July 21, 2025 Issue with live and historical video playback 4h 58m Spot Platform
Started Jul 21, 2025, 02:47 PM UTC· resolved Jul 21, 2025, 07:46 PM UTC
- investigating Jul 21, 2025, 02:47 PM UTC
We are actively investigating the issue and will post an update as soon as we have more information
- investigating Jul 21, 2025, 02:56 PM UTC
We are continuing to investigate the issue. Recording and storage is not affected...
- identified Jul 21, 2025, 03:05 PM UTC
We have identified the issue and are deploying a fix shortly. This issue only impacts a portion of customers.
- monitoring Jul 21, 2025, 03:24 PM UTC
A fix has been implemented, of you continue to see issues, please let us know.
- resolved Jul 21, 2025, 07:46 PM UTC
This incident has been resolved.
Critical June 12, 2025 Spot AI dashboard outage 11h 41m Spot Platform
Started Jun 12, 2025, 06:26 PM UTC· resolved Jun 13, 2025, 06:07 AM UTC
- investigating Jun 12, 2025, 06:26 PM UTC
We are investigating a widespread outage that is related to our cloud hosting provider. We are working with the team to resolve this issue
- monitoring Jun 12, 2025, 07:05 PM UTC
Our cloud provider is recovering from the outage. The Spot AI dashboard is recovering and we are monitoring. Some pages may still not be fully functional.
- resolved Jun 13, 2025, 06:07 AM UTC
This incident has been resolved.
Critical June 11, 2025 Dashboards not loading 1h 56m Spot Platform
Started Jun 11, 2025, 04:12 PM UTC· resolved Jun 11, 2025, 06:09 PM UTC
- investigating Jun 11, 2025, 04:12 PM UTC
Spot AI Dashboards are failing to load with a "Resolving features" message. We are investigating the issue. Recording of footage is unaffected.
- monitoring Jun 11, 2025, 04:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2025, 06:09 PM UTC
This incident has been resolved.
Major May 17, 2025 Issues accessing the Spot AI dashboard 2h 6m Spot Platform
Started May 17, 2025, 02:34 PM UTC· resolved May 17, 2025, 04:40 PM UTC
- monitoring May 17, 2025, 02:34 PM UTC
Some customers are still experiencing issues accessing the dashboard from the previous outage. The fix is still propagating to all users and we're monitoring for any new issues
- resolved May 17, 2025, 04:40 PM UTC
This incident has been resolved.
Critical February 12, 2025 Some IVRs are reporting issues connecting to the cloud 1d Spot Platform
Started Feb 12, 2025, 02:16 PM UTC· resolved Feb 13, 2025, 03:15 PM UTC
- investigating Feb 12, 2025, 02:16 PM UTC
We are investigating the issue
- investigating Feb 12, 2025, 04:33 PM UTC
We are continuing to investigate this issue.
- investigating Feb 12, 2025, 09:25 PM UTC
We are evaluating a solution to the problem. We apologize for the inconvenience and rest assured no footage was lost during this outage
- identified Feb 12, 2025, 09:50 PM UTC
We have identified a fix and are rolling it out and monitoring the recovery.
- monitoring Feb 12, 2025, 11:03 PM UTC
The incident has been resolved. We are continuing to monitor the situation for any remaining problems
- resolved Feb 13, 2025, 03:15 PM UTC
This incident has been resolved.
Minor January 15, 2025 Temporary degradation in camera/appliance online status – Spot Platform
Started Jan 15, 2025, 04:00 PM UTC· resolved Jan 15, 2025, 04:00 PM UTC
- resolved Jan 17, 2025, 05:48 PM UTC
A brief database outage caused appliances and cameras to erroneously appear offline for up to 1 hour. Recording was not interrupted and no data was lost during this period.
Critical November 30, 2024 Low latency viewing and SMS alerts unavailable 6h 21m Spot Platform
Started Nov 30, 2024, 03:43 PM UTC· resolved Nov 30, 2024, 10:04 PM UTC
- identified Nov 30, 2024, 03:43 PM UTC
The issue has been identified with a third party provider. We are working with the vendor to restore services
- identified Nov 30, 2024, 03:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 30, 2024, 03:53 PM UTC
To workaround the issues, you may use the following, * For low latency live viewing or video walls (turn off webrtc settings for live and video walls in Admin->Configure->Organization Settings) * Use e-mail notifications as a backup for SMS alerts
- identified Nov 30, 2024, 05:37 PM UTC
We apologize for the inconvenience. We are continuing to work with our vendor to resolve this incident.
- monitoring Nov 30, 2024, 07:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 30, 2024, 10:04 PM UTC
This should be resolved now. Please let us know if you continue to experience issues.