Resolved after 6 hours 21 minutes, affecting Spot Platform, on November 30, 2024.
This should be resolved now. Please let us know if you continue to experience issues.
Affected components
Update timeline
- identified Nov 30, 2024, 03:43 PM UTC
The issue has been identified with a third party provider. We are working with the vendor to restore services
- identified Nov 30, 2024, 03:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 30, 2024, 03:53 PM UTC
To workaround the issues, you may use the following, * For low latency live viewing or video walls (turn off webrtc settings for live and video walls in Admin->Configure->Organization Settings) * Use e-mail notifications as a backup for SMS alerts
- identified Nov 30, 2024, 05:37 PM UTC
We apologize for the inconvenience. We are continuing to work with our vendor to resolve this incident.
- monitoring Nov 30, 2024, 07:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 30, 2024, 10:04 PM UTC
This should be resolved now. Please let us know if you continue to experience issues.
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