Spot AI incident

Issue with live and historical video playback

Resolved after 4 hours 58 minutes, affecting Spot Platform, on July 21, 2025.

monitoring Jul 21, 2025, 03:24 PM UTC

A fix has been implemented, of you continue to see issues, please let us know.

Started
Jul 21, 2025, 02:47 PM UTC
Resolved
Jul 21, 2025, 07:46 PM UTC
Duration
4h 58m
Detected by Pingoru
Jul 21, 2025, 02:47 PM UTC

Affected components

Spot Platform

Update timeline

  1. investigating Jul 21, 2025, 02:47 PM UTC

    We are actively investigating the issue and will post an update as soon as we have more information

  2. investigating Jul 21, 2025, 02:56 PM UTC

    We are continuing to investigate the issue. Recording and storage is not affected...

  3. identified Jul 21, 2025, 03:05 PM UTC

    We have identified the issue and are deploying a fix shortly. This issue only impacts a portion of customers.

  4. monitoring Jul 21, 2025, 03:24 PM UTC

    A fix has been implemented, of you continue to see issues, please let us know.

  5. resolved Jul 21, 2025, 07:46 PM UTC

    This incident has been resolved.

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