Spendesk incident

Failed transactions due to system error

Minor Resolved View vendor source →

Spendesk experienced a minor incident on July 29, 2025 affecting Virtual Cards and Physical Cards and 1 more component, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2025, 09:58 AM UTC
Resolved
Aug 01, 2025, 02:15 PM UTC
Duration
3d 4h
Detected by Pingoru
Jul 29, 2025, 09:58 AM UTC

Affected components

Virtual CardsPhysical CardsSubscription Cards

Update timeline

  1. investigating Jul 29, 2025, 09:58 AM UTC

    Some transactions may be declined due to a system error. Our banking partner is actively investigating with VISA to identify and resolve the issue. Thanks for your patience.

  2. monitoring Jul 30, 2025, 08:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 10:05 AM UTC

    This incident has been resolved.