Speechmatics experienced a minor incident on May 17, 2024 affecting Realtime SaaS - US and Realtime SaaS - EU, lasting 5h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 17, 2024, 01:12 PM UTC
We’re currently investigating elevated error rates in our Realtime SaaS EU/US region. Our team is currently working to restore normal service levels. We apologise for any inconvenience.
- monitoring May 17, 2024, 02:33 PM UTC
The issue in Realtime SaaS EU/US region has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- resolved May 17, 2024, 06:40 PM UTC
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.