Speechmatics incident

RT SaaS - Partial Outage

Major Resolved View vendor source →

Speechmatics experienced a major incident on July 30, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 08:43 AM UTC
Resolved
Jul 29, 2024, 03:00 PM UTC
Duration
—
Detected by Pingoru
Jul 30, 2024, 08:43 AM UTC

Update timeline

  1. resolved Jul 30, 2024, 08:43 AM UTC

    We have identified an issue in both EU and USA RT SaaS which impacted new sessions which were passing `punctuation_overrides` in the transcription config. The issue is now resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.