Speechmatics experienced a major incident on July 30, 2024 affecting Batch SaaS - EU1 and Batch SaaS - EU2 and 1 more component, lasting 8h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 12:43 PM UTC
We’re currently experiencing a partial outage when attempting to access our Batch SaaS or visit portal.speechmatics.com. Customers may see delays. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
- identified Jul 30, 2024, 01:07 PM UTC
We have identified the issue as being related to our 3rd-party cloud provider. We are continuing to monitor the incident. We apologise for any inconvenience.
- monitoring Jul 30, 2024, 03:15 PM UTC
The Portal and Batch SaaS outage has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- monitoring Jul 30, 2024, 03:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 30, 2024, 09:36 PM UTC
This incident has been resolved.