Speechmatics experienced a major incident on August 6, 2024 affecting Realtime SaaS - US, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 06, 2024, 09:59 AM UTC
We’re currently experiencing degraded performance in our USA region. Customers may see elevated connect time to our service due to increased traffic in USA. We have applied a mitigation and restored service to normal level. We will continue to monitor the situation for any changes. We apologise for any inconvenience.
- monitoring Aug 06, 2024, 11:50 AM UTC
The performance issues in RT Cloud US has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- monitoring Aug 06, 2024, 12:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 06, 2024, 02:16 PM UTC
This incident has been resolved.