Speechmatics experienced a major incident on September 12, 2024 affecting Realtime SaaS - US, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Realtime SaaS - US
Update timeline
- investigating Sep 12, 2024, 09:34 AM UTC
We’re currently experiencing degraded performance in our RT SaaS USA region. Customers may see delays when attempting to connect a new session. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
- investigating Sep 12, 2024, 09:41 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 12, 2024, 10:35 AM UTC
The performance issues in RT SaaS USA has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- resolved Sep 12, 2024, 11:02 AM UTC
This incident has been resolved.