Speechmatics incident

Users are experiencing issues signing into portal.speechmatics.com.

Critical Resolved View vendor source →

Speechmatics experienced a critical incident on January 29, 2025 affecting Portal (portal.speechmatics.com), lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2025, 02:54 PM UTC
Resolved
Jan 29, 2025, 06:06 PM UTC
Duration
3h 11m
Detected by Pingoru
Jan 29, 2025, 02:54 PM UTC

Affected components

Portal (portal.speechmatics.com)

Update timeline

  1. investigating Jan 29, 2025, 02:54 PM UTC

    We are currently investigating this issue.

  2. identified Jan 29, 2025, 03:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 29, 2025, 03:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Jan 29, 2025, 04:03 PM UTC

    We have continued to monitor this incident and can confirm it has now been resolved and our service has been restored to fully operational status. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our support team here https://support.speechmatics.com/hc/en-gb

  5. resolved Jan 29, 2025, 06:06 PM UTC

    This incident has been resolved.