Resolved on September 26, 2025, affecting [United States 1].
Problem: Engage data (appointments and other information like new case types) may not be loading. The most notable impact is the inability to view recent/new appointments on the appointment calendar page. Workaround steps: We advised affected users to clear their browser cache or use incognito mode, which resolved the issue.
Affected components
Update timeline
- resolved Sep 26, 2025, 02:25 PM UTC
Problem: Engage data (appointments and other information like new case types) may not be loading. The most notable impact is the inability to view recent/new appointments on the appointment calendar page. Workaround steps: We advised affected users to clear their browser cache or use incognito mode, which resolved the issue.
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