Spare incident
Temporary Interruption with Support Email Delivery
Spare experienced a major incident on September 30, 2026 affecting Intercom Email, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 04:59 PM UTC
We are currently investigating a temporary interruption affecting our support email contact channels. At this time, customers may experience difficulties or receive delivery failures when attempting to reach our team via [email protected] and [email protected]. Our team is actively working with our IT department to restore full email functionality as quickly as possible. In the meantime, please reach out to support through our chat channel, and we will be here to help. Thank you for your patience as we work to get this resolved.
- resolved Sep 30, 2026, 05:06 PM UTC
We are pleased to share that the service disruption affecting our support email channels, including [email protected] and [email protected], has been successfully resolved. Our team has worked closely with IT to restore full email functionality, meaning you can once again reach us directly via email. As our systems catch up, please note that if you sent an email to our support team yesterday, you may receive a delayed bounce-back or delivery failure message right now. If you receive one of these delayed notifications, we kindly ask that you resend your message. This will ensure we successfully receive your inquiry so we can continue collaborating and assist you without further delay. Thank you for your patience and understanding throughout this service disruption. We appreciate you bearing with us and look forward to continuing to support you.