SPGE LNG GLOBAL ANALYTICS - Service Disruption Notification

Update timeline

1. identified Mar 26, 2026, 12:56 PM UTC

   We are currently investigating reports of potential duplicate records impacting SPGE LNG Global Analytics Outage data delivered through our Cloud Data Platforms (Snowflake and Databricks). Our technical teams are actively working to identify the root cause and resolve this as a priority. If you require further assistance, please contact the Client Service team via [email protected].

2. identified Mar 27, 2026, 02:29 PM UTC

   We are continuing to investigate reports of potential duplicate records impacting SPGE LNG Global Analytics Outage data delivered through our Cloud Data Platforms, including Snowflake and Databricks. The Order dataset has been resolved, while our technical teams remain actively engaged in addressing the Tenders and Waterborne datasets as a priority. The teams are targeting completion of this work and deployment to production by Monday, March 30th. Further updates will be shared as they become available. If you require assistance, please contact the Client Service team via [email protected].

3. identified Mar 30, 2026, 05:47 PM UTC

   We are still working on the issue involving duplicate records in the SPGE LNG Global Analytics Outage data delivered through our Cloud Data Platforms (Snowflake and Databricks). The issue affecting the Outage view / table has been fixed, while remediation efforts for the Waterborne and Tenders datasets are ongoing. The Waterborne dataset is expected to be released by tomorrow, and analysis on the Tenders dataset continues. Further updates will be shared as they become available. If you require assistance, please contact the Client Service team via [email protected].

4. resolved Mar 31, 2026, 01:58 PM UTC

   This incident has been resolved.