Sovos North America incident

Use Tax Manager Unavailable

Minor Resolved View vendor source →

Sovos North America experienced a minor incident on July 17, 2025 affecting Sovos Use Tax Manager, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 08:01 PM UTC
Resolved
Jul 17, 2025, 11:41 PM UTC
Duration
3h 39m
Detected by Pingoru
Jul 17, 2025, 08:01 PM UTC

Affected components

Sovos Use Tax Manager

Update timeline

  1. investigating Jul 17, 2025, 08:01 PM UTC

    Sovos is currently investigating an issue with Use Tax Manager and the product is unavailable. We are actively troubleshooting and will provide updates as we work through a fix.

  2. resolved Jul 17, 2025, 11:41 PM UTC

    Use Tax Manager Access has been restored, and the product is available again.