Soundtrack incident
We are currently experiencing a problem with our service
Resolved after 2 days 21 hours, on November 21, 2025.
We have identified the issue and some users (2-3%) of our mobile and desktop apps are affected. The app momentarily lost its sound zone pairing. We expect this to automatically recover in most cases, but some users might need to re-pair their player by pressing "Take over playback" from the app, or by pairing again from the web UI.
Update timeline
- investigating Nov 21, 2025, 11:35 AM UTC
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
- monitoring Nov 21, 2025, 03:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 21, 2025, 03:02 PM UTC
We have identified the issue and some users (2-3%) of our mobile and desktop apps are affected. The app momentarily lost its sound zone pairing. We expect this to automatically recover in most cases, but some users might need to re-pair their player by pressing "Take over playback" from the app, or by pairing again from the web UI.
- resolved Nov 24, 2025, 09:07 AM UTC
This incident has been resolved.
Your product runs on more than Soundtrack
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services