Soundtrack Outage History

Soundtrack is up right now

Soundtrack had 12 outages in the last 2 years totaling 356h 49m of downtime, averaging 0.5 incidents per month.

There were 12 Soundtrack outages since October 23, 2024 totaling 356h 49m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.soundtrack.io

Notice October 19, 2026

We are currently experiencing an issue with our service

Detected by Pingoru
Oct 19, 2026, 02:36 PM UTC
Resolved
Oct 19, 2026, 04:08 PM UTC
Duration
1h 32m
Timeline · 5 updates
  1. investigating Oct 19, 2026, 02:36 PM UTC

    We are currently investigating an issue.

  2. investigating Oct 19, 2026, 02:45 PM UTC

    Some users are seeing slow loading or errors while using our web app. Music playback may also be affected. Our Tech Team is investigating the issue and working to restore full functionality.

  3. identified Oct 19, 2026, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 19, 2026, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 19, 2026, 04:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 8, 2026

Content backend outage

Detected by Pingoru
Sep 08, 2026, 06:01 PM UTC
Resolved
Sep 08, 2026, 06:03 PM UTC
Duration
2m
Timeline · 2 updates
  1. monitoring Sep 08, 2026, 06:01 PM UTC

    We had a temporary outage in the loadbalancer towards our content backend. A fix has been implemented and we're monitoring the situation. Apologies for the late update, we had an issue with our Statuspage interagration.

  2. resolved Sep 08, 2026, 06:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2026

We are currently experiencing a problem with our service

Detected by Pingoru
Jun 12, 2026, 05:25 PM UTC
Resolved
Jun 12, 2026, 05:45 PM UTC
Duration
20m
Timeline · 2 updates
  1. investigating Jun 12, 2026, 05:25 PM UTC

    We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.

  2. resolved Jun 12, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 20, 2026

We are currently monitoring a fix for playback issues in the Americas

Detected by Pingoru
Mar 20, 2026, 02:27 PM UTC
Resolved
Mar 20, 2026, 02:51 PM UTC
Duration
23m
Timeline · 3 updates
  1. investigating Mar 20, 2026, 02:27 PM UTC

    We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.

  2. monitoring Mar 20, 2026, 02:44 PM UTC

    A fix has been released and we are monitoring the recovery

  3. resolved Mar 20, 2026, 02:51 PM UTC

    Service fully restored

Read the full incident report →

Minor March 3, 2026

Some web pages not loading

Detected by Pingoru
Mar 03, 2026, 03:51 PM UTC
Resolved
Mar 03, 2026, 04:03 PM UTC
Duration
11m
Timeline · 4 updates
  1. identified Mar 03, 2026, 03:51 PM UTC

    We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.

  2. identified Mar 03, 2026, 03:57 PM UTC

    We're aware that some users are experiencing load errors while browsing our website. Our team is on the case and working on a solution.

  3. monitoring Mar 03, 2026, 04:00 PM UTC

    We're aware that some users are experiencing load errors while browsing our website. Our team has deployed a solution and is monitoring the situation

  4. resolved Mar 03, 2026, 04:03 PM UTC

    The incident was resolved.

Read the full incident report →

Major February 27, 2026

Reduced music playback

Detected by Pingoru
Feb 27, 2026, 08:13 AM UTC
Resolved
Feb 27, 2026, 08:17 AM UTC
Duration
3m
Timeline · 2 updates
  1. identified Feb 27, 2026, 08:13 AM UTC

    We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.

  2. resolved Feb 27, 2026, 08:17 AM UTC

    The incident was resolved.

Read the full incident report →

Critical November 18, 2025

Connectivity

Detected by Pingoru
Nov 18, 2025, 11:54 AM UTC
Resolved
Nov 18, 2025, 03:36 PM UTC
Duration
3h 41m
Timeline · 6 updates
  1. investigating Nov 18, 2025, 11:54 AM UTC

    We are currently experiencing a complete service outage and degradation stemming from a critical issue with one of our core third-party providers.

  2. investigating Nov 18, 2025, 11:58 AM UTC

    We are currently experiencing a complete service outage and degradation stemming from a critical issue with one of our core third-party providers.

  3. investigating Nov 18, 2025, 01:43 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 18, 2025, 02:08 PM UTC

    We are currently experiencing an external service interruption that is affecting our website, playback and other parts of the application. This is due to an outage with Cloudflare, which is a core service provider for many major websites and platforms, including ours. We sincerely apologize for the inconvenience this is causing. Please be assured that this issue is currently not an internal fault with Soundtrack, and our team is monitoring the situation closely. As soon as Cloudflare resolves their outage, our service will automatically return to normal. Temporary workaround is to play cached music which you've already played before. We appreciate your patience while this third-party service is being restored.

  5. monitoring Nov 18, 2025, 02:51 PM UTC

    Cloudflare (our third-party service) has implemented a fix and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  6. resolved Nov 18, 2025, 03:36 PM UTC

    Everything is now operating normally and we are resolving this incident as no further issues are observed. If you experience any additional problems, please contact us at: [email protected]

Read the full incident report →

Notice March 6, 2025

Limitless Empathy

Detected by Pingoru
Mar 06, 2025, 08:57 PM UTC
Resolved
Mar 06, 2025, 10:09 PM UTC
Duration
1h 12m
Timeline · 2 updates
  1. investigating Mar 06, 2025, 08:57 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 06, 2025, 10:09 PM UTC

    The incident was resolved.

Read the full incident report →

Major February 24, 2025

Limited functionality on website and app

Detected by Pingoru
Feb 24, 2025, 10:10 AM UTC
Resolved
Feb 24, 2025, 03:26 PM UTC
Duration
5h 16m
Timeline · 3 updates
  1. investigating Feb 24, 2025, 10:10 AM UTC

    We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.

  2. monitoring Feb 24, 2025, 10:39 AM UTC

    We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.

  3. resolved Feb 24, 2025, 03:26 PM UTC

    We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.

Read the full incident report →

Major January 12, 2025

Issues with our services are now resolved

Detected by Pingoru
Jan 12, 2025, 12:13 PM UTC
Resolved
Jan 12, 2025, 01:12 PM UTC
Duration
58m
Timeline · 3 updates
  1. investigating Jan 12, 2025, 12:13 PM UTC

    We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels

  2. monitoring Jan 12, 2025, 12:57 PM UTC

    We have identified what was causing the issues and are currently monitoring the traffic

  3. resolved Jan 12, 2025, 01:12 PM UTC

    We have now found and resolved the issues with our services

Read the full incident report →