Soundtrack Your Brand incident

We are currently experiencing a problem with our service

Minor Resolved View vendor source →

Soundtrack Your Brand experienced a minor incident on November 21, 2025, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 11:35 AM UTC
Resolved
Nov 24, 2025, 09:07 AM UTC
Duration
2d 21h
Detected by Pingoru
Nov 21, 2025, 11:35 AM UTC

Update timeline

  1. investigating Nov 21, 2025, 11:35 AM UTC

    We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.

  2. monitoring Nov 21, 2025, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 21, 2025, 03:02 PM UTC

    We have identified the issue and some users (2-3%) of our mobile and desktop apps are affected. The app momentarily lost its sound zone pairing. We expect this to automatically recover in most cases, but some users might need to re-pair their player by pressing "Take over playback" from the app, or by pairing again from the web UI.

  4. resolved Nov 24, 2025, 09:07 AM UTC

    This incident has been resolved.