Soomo Learning Outage History

Soomo Learning is up right now

Soomo Learning had 5 outages in the last 2 years totaling 31h 21m of downtime — averaging 0.2 incidents per month.

There were 5 Soomo Learning outages since October 20, 2025 totaling 31h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.soomolearning.com

Critical January 9, 2026

Soomo Messenger Outage

Detected by Pingoru
Jan 09, 2026, 08:37 PM UTC
Resolved
Jan 09, 2026, 09:21 PM UTC
Duration
43m
Affected: Soomo Messenger
Timeline · 3 updates
  1. monitoring Jan 09, 2026, 08:37 PM UTC

    Soomo’s Messenger and Help Center provider is currently experiencing an outage. Users may not be be able to load the Soomo Messenger or our Help Center articles. We are monitoring this until the issue is resolved.

  2. monitoring Jan 09, 2026, 09:09 PM UTC

    Intercom has implemented a fix and is currently monitoring for recovery.

  3. resolved Jan 09, 2026, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 5, 2026

Degraded Performance of Soomo Messenger

Detected by Pingoru
Jan 05, 2026, 02:48 PM UTC
Resolved
Jan 05, 2026, 03:10 PM UTC
Duration
22m
Affected: Soomo Messenger
Timeline · 2 updates
  1. investigating Jan 05, 2026, 02:48 PM UTC

    Soomo’s Messenger is experiencing degraded performance. At this moment, users are able to send messages to us; however, our support team may be temporarily unable to respond. Alternatively we can be reached via phone at (888) 240-0314. We are monitoring this until the issue is resolved.

  2. resolved Jan 05, 2026, 03:10 PM UTC

    Soomo's Messenger provider experienced an outage between 9:07 a.m. - 9:47 a.m. ET. Users were able to send messages but may have experienced delayed responses during this time

Read the full incident report →

Minor October 20, 2025

Upstream service provider issue impacting site performance

Detected by Pingoru
Oct 20, 2025, 04:00 PM UTC
Resolved
Oct 21, 2025, 12:23 PM UTC
Duration
20h 23m
Affected: Webtexts.com
Timeline · 8 updates
  1. monitoring Oct 20, 2025, 04:00 PM UTC

    A failure at an upstream service provider has caused site performance issues. Users of the Soomo platform may experience pages loading slowly.

  2. monitoring Oct 20, 2025, 05:15 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 06:18 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 20, 2025, 07:16 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Oct 20, 2025, 08:23 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 20, 2025, 09:27 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Oct 20, 2025, 10:18 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Oct 21, 2025, 12:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Outage of Soomo Messenger and Help Center Articles

Detected by Pingoru
Oct 20, 2025, 01:57 PM UTC
Resolved
Oct 20, 2025, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 01:57 PM UTC

    Soomo’s Messenger and Help Center provider experienced an outage between 2:49 a.m. - 5:49 a.m. ET. Users may not have been able to load the Soomo Messenger or our Help Center articles.

Read the full incident report →