Soomo Learning experienced a minor incident on January 5, 2026 affecting Soomo Messenger, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Soomo Messenger
Update timeline
- investigating Jan 05, 2026, 02:48 PM UTC
Soomo’s Messenger is experiencing degraded performance. At this moment, users are able to send messages to us; however, our support team may be temporarily unable to respond. Alternatively we can be reached via phone at (888) 240-0314. We are monitoring this until the issue is resolved.
- resolved Jan 05, 2026, 03:10 PM UTC
Soomo's Messenger provider experienced an outage between 9:07 a.m. - 9:47 a.m. ET. Users were able to send messages but may have experienced delayed responses during this time