Soomo Learning incident

Degraded Performance of Soomo Messenger and Help Center Articles

Minor Resolved View vendor source →

Soomo Learning experienced a minor incident on October 20, 2025 affecting Soomo Messenger, lasting 9h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:58 PM UTC
Resolved
Oct 20, 2025, 10:50 PM UTC
Duration
9h 51m
Detected by Pingoru
Oct 20, 2025, 12:58 PM UTC

Affected components

Soomo Messenger

Update timeline

  1. monitoring Oct 20, 2025, 12:58 PM UTC

    Soomo’s Messenger and Help Center provider is experiencing degraded performance. Users may not be able to load the Soomo Messenger or our Help Center articles. We are monitoring this until the issue is resolved.

  2. monitoring Oct 20, 2025, 02:33 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 04:10 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 20, 2025, 05:15 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Oct 20, 2025, 06:18 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 20, 2025, 07:15 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Oct 20, 2025, 08:23 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Oct 20, 2025, 09:27 PM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Oct 20, 2025, 10:17 PM UTC

    We are continuing to monitor for any further issues.

  10. resolved Oct 20, 2025, 10:50 PM UTC

    This incident has been resolved.