Soomo Learning experienced a critical incident on January 9, 2026 affecting Soomo Messenger, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Soomo Messenger
Update timeline
- monitoring Jan 09, 2026, 08:37 PM UTC
Soomo’s Messenger and Help Center provider is currently experiencing an outage. Users may not be be able to load the Soomo Messenger or our Help Center articles. We are monitoring this until the issue is resolved.
- monitoring Jan 09, 2026, 09:09 PM UTC
Intercom has implemented a fix and is currently monitoring for recovery.
- resolved Jan 09, 2026, 09:21 PM UTC
This incident has been resolved.