SonarQube incident
SonarQube Cloud Authentication & CI Analysis Issues
SonarQube experienced a major incident on September 30, 2025 affecting Authentication and User Management and Authentication and User Management and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 09:37 AM UTC
We are aware of reports of an issue affecting user authentication for SonarQube Cloud. This issue is also confirmed to be impacting CI-based analysis that relies on SonarQube Cloud authentication. Our engineering team is actively investigating the cause and working on a resolution to restore all affected services. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.
- identified Sep 30, 2025, 09:46 AM UTC
We've identified a recent configuration change as the likely root cause of the current authentication and CI analysis issues. Our team is now actively rolling back this change. We apologize for the disruption and will post another update with more details shortly.
- monitoring Sep 30, 2025, 10:11 AM UTC
The rollback of the recent configuration change has been successfully implemented. We are currently in a dedicated monitoring phase to confirm that authentication services and CI-based analysis have fully recovered and are running stably. We are seeing positive signs of recovery for the SonarQube Cloud EU. We are working on implementing the fix for the SonarQube Cloud US. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.
- monitoring Sep 30, 2025, 10:21 AM UTC
The rollback of the recent configuration change has been successfully implemented across both our EU and US regions. We are now in a dedicated monitoring phase to confirm that authentication services and CI-based analysis have fully recovered and are running stably across the board. We are seeing continued positive trends and expect to post the final update confirming the full resolution of this incident shortly. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.
- resolved Sep 30, 2025, 11:23 AM UTC
This incident is now resolved. Following the successful rollback of the recent configuration change across both the EU and US regions, we have confirmed that all services, including user authentication and CI-based analysis, have fully recovered and are running stably. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.