SonarQube experienced a major incident on August 11, 2026 affecting Customer Support Portal, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 04:10 PM UTC
We’ve identified an issue affecting a subset of projects that can cause CI analysis to fail when retrieving the project’s quality profile. The impact is limited: most customers and projects are not affected. No data has been lost or compromised. Analyses for affected projects will resume successfully once the underlying issue has been resolved. Our team is actively working on a fix and will share another update as soon as it has been deployed.
- monitoring Aug 11, 2026, 09:24 PM UTC
Monitoring — We have completed remediation for the primary issue affecting Quality Profiles. The impacted configuration data has been restored, and affected functionality is operating normally. We are continuing to investigate a separate, pre-existing source of intermittent errors. This work is not expected to affect the remediation above. We will provide another update as soon as we have more information.
- resolved Aug 13, 2026, 07:29 AM UTC
We have verified that the environment is fully stable and operating normally following remediation of the Quality Profile configuration issue. Preventive actions and long-term improvements are underway and will be tracked offline by our team. Thank you for your patience.