Resolved after 1 hour 36 minutes, affecting PRODUCTION (A) - 360 Encompass and PRODUCTION (A) - 360 Encompass and 1 more, on October 31, 2023.
Service degradations have not reoccurred. This incident is now resolved. Initial RCA suggests that an acute utilization issue affecting the web application firewall (WAF) resulted in a brief disruption of the end-user authentication service.
Affected components
Update timeline
- investigating Oct 31, 2023, 01:19 PM UTC
MSO is aware of an issue with the https://cloudservices.3mhis.com that may affect end-users' ability to sign into 360 Encompass in the cloud. We are currently investigating this issue.
- monitoring Oct 31, 2023, 01:30 PM UTC
This appears to have been a momentary disruption, beginning at approximately 09:05 Eastern and ending before 09:20 Eastern. We are still monitoring the services and waiting for additional information from 3M cloud engineers.
- resolved Oct 31, 2023, 02:55 PM UTC
Service degradations have not reoccurred. This incident is now resolved. Initial RCA suggests that an acute utilization issue affecting the web application firewall (WAF) resulted in a brief disruption of the end-user authentication service.
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