Solventum incident

Intermittent "white screen" failures during authentication (cloudservices.solventumhsp.com)

Notice Resolved View vendor source →

Solventum experienced a notice incident on October 9, 2026 affecting Outpatient NLP and PRODUCTION (A) - 360 Encompass and 1 more component, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 06:26 PM UTC
Resolved
Oct 09, 2026, 09:56 PM UTC
Duration
3h 29m
Detected by Pingoru
Oct 09, 2026, 06:26 PM UTC

Affected components

Outpatient NLPPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION (A) - 360 EncompassPRODUCTION - 360 Encompass in the cloudInpatient NLPNon-production - 360 Encompass in the cloudOCRNon-production (A) - 360 EncompassNon-production (A) - 360 Encompass

Update timeline

  1. investigating Oct 09, 2026, 06:26 PM UTC

    Beginning on Monday, 2026-10-05 infrequent, intermittent failures during federated authentication have been observed: end-users see a white screen while waiting for a https://cloudservices.solventumhsp.com URL to load. This URL is used by all Solventum applications, including managed deployments of 360 Encompass (360Eitc) and CRS (CITC). Generally, this can be resolved by trying again. Beginning at approximately 14:00 Eastern on Friday, 2026-10-09, however, the frequency of these timeouts has begun to increase and end-users are more likely to encounter them.

  2. resolved Oct 09, 2026, 09:56 PM UTC

    Issues apparently related to increased network traffic to the cloudservices.solventumhsp.com website have been identified. Additional resources have been deployed. Additional investigation will continue, but the issue appears resolved.