Solidgate incident

Delay in Subscription Report Data

Major Resolved View vendor source →

Solidgate experienced a major incident on May 22, 2025 affecting Reporting, lasting 8h 58m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2025, 07:35 AM UTC
Resolved
May 22, 2025, 04:34 PM UTC
Duration
8h 58m
Detected by Pingoru
May 22, 2025, 07:35 AM UTC

Affected components

Reporting

Update timeline

  1. identified May 22, 2025, 07:35 AM UTC

    We are currently experiencing a delay in data availability for the /api/v1/subscriptions endpoint on reports.solidgate.com. Merchants may observe that the subscription report data is limited to entries up to 21.05.2025 17:00 UTC. Please note that transaction processing is not affected, and all other reporting endpoints are operating normally. Our engineering team had pinpointed the root cause and is actively working to resolve the issue. We will provide updates as they become available. Thank you for your patience.

  2. resolved May 22, 2025, 04:34 PM UTC

    This incident has been resolved.