Solidgate experienced a major incident on April 20, 2026 affecting Card Payments, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2026, 07:02 PM UTC
We're experiencing potential faults in card payments processing. Our team is actively working on resolving this as quickly as possible. We'll post an update as soon as possible.
- monitoring Apr 20, 2026, 07:16 PM UTC
Card payments were unavailable between 18:50 and 18:59 UTC due to a database failure. All systems are now operating normally. We are investigating the root cause and will follow up with an impact report including affected payments.
- resolved Apr 20, 2026, 07:26 PM UTC
This incident, involving card payments unavailability due to DB failure, has been fully resolved by the team. Incident started at 18:50:00 UTC and finished at 18:55:30 UTC. This incident has been resolved.