Solidgate incident

Card payments stuck in processing status

Critical Resolved View vendor source →

Solidgate experienced a critical incident on June 11, 2025 affecting Card Payments, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2025, 06:44 AM UTC
Resolved
Jun 11, 2025, 06:58 AM UTC
Duration
13m
Detected by Pingoru
Jun 11, 2025, 06:44 AM UTC

Affected components

Card Payments

Update timeline

  1. identified Jun 11, 2025, 06:44 AM UTC

    We are currently investigating an issue with an elevated number of card payments that are stuck in processing status.

  2. monitoring Jun 11, 2025, 06:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 11, 2025, 06:58 AM UTC

    This incident has been resolved.