Solidgate experienced a minor incident on June 23, 2025 affecting Subscription Service, lasting 22h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2025, 04:25 PM UTC
We are currently experiencing an issue with external component related to our subscription management system, which may affect users' ability to access their accounts and renewals. Our technical team is actively investigating the situation to restore normal functionality as quickly as possible. We appreciate your patience and understanding during this time, and we will provide further updates as necessary.
- investigating Jun 23, 2025, 05:49 PM UTC
We are continuing to investigate this issue.
- investigating Jun 23, 2025, 06:07 PM UTC
We are continuing to investigate this issue.
- investigating Jun 23, 2025, 07:17 PM UTC
We’re actively investigating and mitigating the issue. Subscriptions will be restored as part of the recovery process. We’ll share more updates as we make progress.
- monitoring Jun 23, 2025, 09:57 PM UTC
A fix has been implemented and the issue is currently being monitored. We are actively working on impact mitigation to ensure full recovery. Thank you for your patience as we continue to stabilize the service.
- resolved Jun 24, 2025, 02:51 PM UTC
This incident, involving a Subscriptions disruption, has been fully resolved by the team. Start time: 2:30 PM UTC, End time: 1:00 AM UTC Impact to processing was minimal. We are currently mitigating any remaining inconveniences experienced during the incident.