SolarWinds Observability incident

Delayed Ingestion [NA-01]

Minor Resolved View vendor source →

SolarWinds Observability experienced a minor incident on May 5, 2025 affecting Alerting and APM and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2025, 09:23 AM UTC
Resolved
May 05, 2025, 01:13 PM UTC
Duration
3h 49m
Detected by Pingoru
May 05, 2025, 09:23 AM UTC

Affected components

AlertingAPMDEMRUMDatabase ObservabilityNetwork ObservabilityKubernetes ObservabilityInfrastructure ObservabilityAIOps Service

Update timeline

  1. investigating May 05, 2025, 09:23 AM UTC

    We are investigating

  2. investigating May 05, 2025, 10:24 AM UTC

    We are continuing to investigate this issue.

  3. identified May 05, 2025, 11:28 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 05, 2025, 12:24 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 05, 2025, 12:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 05, 2025, 01:13 PM UTC

    This incident has been resolved.