SolarWinds Observability incident

Degraded Web Interface [NA-02, EU-01, AP-01]

Minor Resolved View vendor source →

SolarWinds Observability experienced a minor incident on May 7, 2025 affecting Alerting and APM and 1 more component, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 12:42 AM UTC
Resolved
May 07, 2025, 05:20 AM UTC
Duration
4h 37m
Detected by Pingoru
May 07, 2025, 12:42 AM UTC

Affected components

AlertingAPMDEMRUMLogsDatabase ObservabilityNetwork ObservabilityKubernetes ObservabilityInfrastructure Observability

Update timeline

  1. investigating May 06, 2025, 07:45 PM UTC

    We are investigating

  2. identified May 07, 2025, 12:42 AM UTC

    The issue has been identified and a fix is being implemented. Next update in 3 hours.

  3. identified May 07, 2025, 02:11 AM UTC

    We are continuing to work on fixing the issue. The next update will be provided in 3 hours.

  4. monitoring May 07, 2025, 05:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 07, 2025, 05:20 AM UTC

    This incident has been resolved.