Solarisbank Outage History

We are pleased to confirm that provider issue was resolved by 12:20; Service operating within normal levels.

This incident has been resolved.

This incident has been resolved.

The unplanned service disruption affecting our Sandbox environment has been resolved. The systems and services are currently stable and the impact is no longer visible. Our engineering teams have corrected the infrastructure configuration issue and verified that all services are operating normally. Partner Impact/Customer Impact: • During the incident, Partners experienced a high rate of 5xx server errors and connection failures when accessing the Sandbox API. • Testing capabilities for Sandbox API services were temporarily blocked or experienced significant instability. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank Sandbox API services. We apologize for any inconveniences this outage may have caused to your testing and development activities. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 20/10/2025 between 11:26 CET and 12:21 CET. Service are running within normal service level and stands resolved. Partner Impact: 5XXs errors while calling the below API Endpoints • POST /v1/terms_and_conditions_events Customer Impact: Customers might experienced error messages and affected on-boarding flow. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

We would like to inform you that the disruption affecting the IDnow identification service has been successfully resolved. Our systems continue to be closely monitored, and all services are operating within normal performance levels. Customers can now retry the identification process by simply using the original identification link. The process will resume as expected without requiring any additional action. If you have any questions or require support, please contact us at [email protected] or through our dedicated ticketing platform.

We identified an issue where SEPA Credit transfers to Spanish IBANs were failing. Our team immediately identified the bug and has now successfully implemented a fix. The issue has been resolved, and SEPA Credit transfers to Spanish IBANs should now be processing as expected. Partner Impact: • Partners would have seen a significant decline in SEPA_CREDIT_TRANSFER to Spanish IBANs Customer Impact: • Customers would have experienced failures when performing SEPA Credit Transfers. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/ In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.