Solarisbank incident
Unplanned Service Disruption - Identity Service ( IDnow )
Solarisbank experienced a notice incident on November 10, 2025 affecting Identification, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 10, 2025, 03:56 PM UTC
We would like to inform you that we were experiencing service disruption for IDnow Identification Service due to a provider outage where Identity API endpoint returned errors for limited number of customers. A fix was implemented and service should be working within normal levels. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: PATCH /v1/persons/:person_id/identifications/:id/request API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Nov 10, 2025, 05:25 PM UTC
Our monitoring for the provider fix shows that the identification service via IDnow should now be operating within normal levels. A limited number of users were affected, but the identification process should be successful upon their retrial. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers might have observed errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: PATCH /v1/persons/:person_id/identifications/:id/request API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.