Solarisbank incident
Unplanned IDNOW Partial Outage - Identity Service
Resolved after 2 hours 10 minutes, affecting Identification, on December 3, 2025.
An unplanned partial outage affecting person identification via IDnow services has been identified. We are working together with our vendor to restore the impacted services as soon as possible. Partner Impact: • IDnow identification attempts remain stuck in ‘Pending’ state as observed in WebUI and API Customer Impact: • Customers initiating new IDnow identifications may experience delays or interruptions in completing the process. API Reference Documentation: To understand more about the impacted services, please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow We apologize for any inconvenience this outage may have caused. In case of any questions or concerns, please contact us by sending an email to [email protected] or through our dedicated ticketing platform.
Affected components
Update timeline
- identified Dec 03, 2025, 02:57 PM UTC
An unplanned partial outage affecting person identification via IDnow services has been identified. We are working together with our vendor to restore the impacted services as soon as possible. Partner Impact: • IDnow identification attempts remain stuck in ‘Pending’ state as observed in WebUI and API Customer Impact: • Customers initiating new IDnow identifications may experience delays or interruptions in completing the process. API Reference Documentation: To understand more about the impacted services, please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow We apologize for any inconvenience this outage may have caused. In case of any questions or concerns, please contact us by sending an email to [email protected] or through our dedicated ticketing platform.
- resolved Dec 03, 2025, 05:08 PM UTC
This incident has been resolved.
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