Unplanned Partial Outage for Digital Banking API Services

Update timeline

1. identified Sep 15, 2024, 07:55 PM UTC

   An incident has been identified to be impacting multiple API endpoints across digital-banking services, resulting in elevated API error rates. We are working to restore the impacted services as soon as possible. Partner Impact: - Intermittent 5XX API error messages were returned from multiple API endpoints across digital-banking services. Customer Impact: - Customers could have received error messages in the partner mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner’s implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. monitoring Sep 15, 2024, 08:58 PM UTC

   An incident has been identified to be impacting multiple API endpoints across digital-banking services, resulting in elevated API error rates. We are working to restore the impacted services as soon as possible. Partner Impact: - Intermittent 5XX API error messages were returned from multiple API endpoints across digital-banking services. Customer Impact: - Customers could have received error messages in the partner mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner’s implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

3. monitoring Sep 16, 2024, 11:36 AM UTC

   An incident which was identified to be impacting multiple API endpoints across digital-banking services, resulting in elevated API error rates has been mitigated. Services have been restored and are being monitored in order to ensure all operations are running within normal service levels. Partner Impact: - Intermittent 5XX API error messages were returned from multiple API endpoints across digital-banking services. Customer Impact: - Customers would have received error messages in the partner mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

4. resolved Sep 16, 2024, 01:35 PM UTC

   An incident which was identified to be impacting multiple API endpoints across digital-banking services, resulting in elevated API error rates has been fixed. Services have been monitored and all operations are running as expected. Partner Impact: - Intermittent 5XX API error messages NO longer returning from multiple API endpoints across digital-banking services. Customer Impact: - Customers would NOT have received any error messages in the partner mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.