Resolved after 8 hours 15 minutes, affecting Other, on September 17, 2024.
An unplanned outage with PostBox service which was identified to be impacting the ability to retrieve documents using Postbox service has been fixed. Service has been monitored and all operations are running as expected. Partner Impact: • Partners will NO longer experience HTTP 423 status error code while retrieving documents Customer Impact • Customers will be able to access documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Affected components
Update timeline
- identified Sep 17, 2024, 01:27 PM UTC
An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible. Partner Impact: • Partners may experience HTTP 423 status error code while retrieving documents Customer Impact • Customers may experience issues with accessing documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Sep 17, 2024, 09:43 PM UTC
An unplanned outage with PostBox service which was identified to be impacting the ability to retrieve documents using Postbox service has been fixed. Service has been monitored and all operations are running as expected. Partner Impact: • Partners will NO longer experience HTTP 423 status error code while retrieving documents Customer Impact • Customers will be able to access documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
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